The Pillar Surplus Moment

What it’s like Working at Pillar Surplus “Success is the sum of small efforts, repeated day in and day out,” (R. Coiller). From 8 a.m. to 5 p.m. every Monday through Friday, my fellow co-workers consistently have hard work running through their veins. The business’s friendly service and our nicely-priced quality parts keep Pillar Surplus on its toes. When offering a variety of items, there are many steps when it comes to inventory. Workers have to gather part numbers from each part, to be documented on research forms for future use. Then they need to be counted and then photographed. Next, more research is done to collect general information and average pricing, so they can list the part on the website, Craigslist and/or eBay. Inventorying can get really in-depth but brings convenience to the customer’s table. When taking these steps, information on the parts becomes transparent. Customers know exactly what they are buying and view the condition of the product before purchasi...

The Key to Customer Confidence  Many factors contribute to the construction of a company’s customer confidence. Enforcing these factors into business does have large importance because customer loyalty, revenue, brand, and competition all rely on customer confidence. Customers are the running blood of all business… So, without their confidence, is your company even alive? Luckily, confidence is something that can be lost but easily gained. You should be seeking feedback, maintaining relationships, transparency, have goals beyond profit and ease of payment.  From 8 a.m. to 5 p.m., Monday through Friday to accomplish these additional tasks, we assist customers through phone and email. Our employees are eager to foster these relationships with quick response and undivided attention while assisting the concerned customers. Satisfaction will grow and trust will be gained when maintaining relationships becomes one of the priorities on your business’s list. Another way to ...