The Pillar Surplus Moment

Meet the Pillar Surplus Team! Meg Spiece – Department Manager/Team Leader Company Experience: She was originally a Receptionist at Pillar Manufacturing starting in 2012. She then stepped up in May of 2015 as the Pillar Surplus Team Leader. Job Description: She helps us Burros solve most of the problems we encounter daily. Meg works with the Research and Inventory Specialists of Pillar Surplus identifying parts as well as handling customer calls and emails. When working with her, she strives to give the best customer service possible.  Fun Fact: Meg used to rescue reptiles a lot when she was younger. Sy Overmyer -- Research and Inventory Specialist Company Experience: He joined our company in September 2017. Job Description: He is responsible for ensuring that inventory records are accurate. Daily, he is organizing and researching information on the parts we have in stock and sell and prepares item listings for the products on our website. He also doe...

What it’s like Working at Pillar Surplus “Success is the sum of small efforts, repeated day in and day out,” (R. Coiller). From 8 a.m. to 5 p.m. every Monday through Friday, my fellow co-workers consistently have hard work running through their veins. The business’s friendly service and our nicely-priced quality parts keep Pillar Surplus on its toes. When offering a variety of items, there are many steps when it comes to inventory. Workers have to gather part numbers from each part, to be documented on research forms for future use. Then they need to be counted and then photographed. Next, more research is done to collect general information and average pricing, so they can list the part on the website, Craigslist and/or eBay. Inventorying can get really in-depth but brings convenience to the customer’s table. When taking these steps, information on the parts becomes transparent. Customers know exactly what they are buying and view the condition of the product before purchasi...

Remembering on Memorial Day James Garfield had once said, “If silence is ever golden, it must be beside the graves of fifteen-thousand men, whose lives were more significant than speech, and whose death was a poem the music of which can never be sung,” for a ceremony honor the 620,000 who have fallen in 1888 due to the Civil War. This ceremony was known as Decoration Day and is now well known as Memorial Day. Every Memorial Day we remember and respect all who have served our beloved country and hear the 24-note bugle call known as TAPS, with synchronized gunshots after a red, white, and blue parade. I wanted to acknowledge the numbers of the men and women who had served for our democracy to help people understand the reasoning more strongly about these services.    Military Members Lost: American Revolution: 4,435 dead War of 1812: 2,260 dead Civil War: 620,000 dead Spanish American War: 387 dead World War One: 116,708 dead World War Two: 407,316 d...

The Key to Customer Confidence  Many factors contribute to the construction of a company’s customer confidence. Enforcing these factors into business does have large importance because customer loyalty, revenue, brand, and competition all rely on customer confidence. Customers are the running blood of all business… So, without their confidence, is your company even alive? Luckily, confidence is something that can be lost but easily gained. You should be seeking feedback, maintaining relationships, transparency, have goals beyond profit and ease of payment.  From 8 a.m. to 5 p.m., Monday through Friday to accomplish these additional tasks, we assist customers through phone and email. Our employees are eager to foster these relationships with quick response and undivided attention while assisting the concerned customers. Satisfaction will grow and trust will be gained when maintaining relationships becomes one of the priorities on your business’s list. Another way to ...