What it’s like Working at Pillar Surplus

“Success is the sum of small efforts, repeated day in and day out,” (R. Coiller). From 8 a.m. to 5 p.m. every Monday through Friday, my fellow co-workers consistently have hard work running through their veins. The business’s friendly service and our nicely-priced quality parts keep Pillar Surplus on its toes.

When offering a variety of items, there are many steps when it comes to inventory. Workers have to gather part numbers from each part, to be documented on research forms for future use. Then they need to be counted and then photographed. Next, more research is done to collect general information and average pricing, so they can list the part on the website, Craigslist and/or eBay. Inventorying can get really in-depth but brings convenience to the customer’s table. When taking these steps, information on the parts becomes transparent. Customers know exactly what they are buying and view the condition of the product before purchasing by viewing the photos taken. Also, when we do research on the part we can make sure that it’s not priced too high.

After inventorying, the parts are now for sale. Customers roll in and start to place purchasing orders for our new products. Employees that handle our order processing, work on forms of communication, like the phone or email, to fulfill orders. Order processors engage with databases to observe the process and track orders to make sure it is at satisfactory. Their constant management and execution makes our shipping speedy, just the way our customers like it.

Sales reports are racking up at the same time. It is crucial to pay attention to these reports to have a proficient business. Sales data helps us understand what is working within the business versus what is not. It is to be analyzed so that Pillar can compete and plan marketing efficiently as well as having the ability to create sales on relevant products.

Then there is the job of customer assistance that all of us at Pillar Surplus try to help with to provide friendly and productive service. This is one of the primary points where the business and customers are invariably talking to provide support about products. Employees need to have great communication skills, patience, and problem-solving skills in order to engage with customer assistance. Another form of assistance that Pillar Surplus provides is product sourcing for highly requested items. When a customer needs a specific part that they’re personally having a hard time navigating, we can apply our skills and investigate a company’s products for them when possible.

Though, those are only some of the wonderful jobs at Pillar Surplus that help make the business thrive. All the small efforts from each job tie into something big, like making hundreds (and growing) of customers happy.