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FAQ

Frequently Asked Questions are an effective way to help us sell products and service customers without being present. It is a way to advise the customers that are feeling cautious about hitting the checkout button to make a purchase. With that being said, giving you the information you might need and to gain your trust, we present our answers to our frequently asked questions.

Frequently Asked Question #1: Can you ship all my purchased items together?
Yes, we can combine shipping costs for customers and send them at once.  Most often, the items can be shipped together in the same package. Doing this can also reduce shipping costs for our customers.
Frequently Asked Question #2: Can I pick up what I purchased at Pillar Surplus?
Surely, arrangements can be made. Just give us a call and come down to our front office.  Our business hours Monday through Friday, 8 a.m. to 5 p.m.
Frequently Asked Question #3: Do you ship internationally?
Of course! Even if the customer is out of the country, they are still a valued patron.  We are a small business and shipping out of the country is an opportunity for growth. We can’t miss out on leaving a positive impact across the globe.
Frequently Asked Question #4: When parts run out, will you have them back in stock?
Sadly, if parts run out it is rare that we acquire new supplies of the same items previously in stock. Hopefully, the widespread variety of parts we offer can help you find something even better. We will always do our best to assist you to find the part you need in our inventory.
Frequently Asked Question #5: Where are you located?
We are in Southwest Michigan in the United States, in a little town called Gobles. Though, being in such a small town isn’t necessarily bad for business. Pillar Surplus has been quite successful for starting off in this town that you have probably never heard of. Gratefully, we have creative and effective ways to contact our international customers and continue to grow from our small, little city.
Frequently Asked Question #6: Do you have warranty on items?
Unfortunately, we do not have a buying relationship with the manufacturers. Our items are acquired from various sources and are sometimes even obsolete.
Frequently Asked Question #7: Why wasn’t the shipping calculated at checkout?
Due to the size and/or weight of an item shipping costs can vary from one destination to another. When that is the case, we must calculate shipping costs once we have the shipping address. This is very common with large items purchased online. We always encourage our customers to call or email us for shipping costs on items if they are not sure. We also calculate international shipments.
Email: sales@pillarsurplus.com
Phone: (269) 628-5605
Frequently Asked Question #8: What is the return policy?
Returns are accepted within 14 days of the delivery receipt. There is a 25% restocking fee on the returned part.  Though, printed materials, such as manuals, are not accepted when it comes to eligible returns.
Frequently Asked Question #9: What are your business hours?
Our office is open Monday through Friday from 8 a.m. to 5 p.m. During these time frames, we can be contacted via email or phone. After hours, it is best to send an email.
Email: sales@pillarsurplus.com
Phone: (269) 628-5605

If there are still questions left unanswered by this FAQ page, please contact us directly! We’d be happy to set your mind at ease.  Here is our email and phone below:
Email: sales@pillarsurplus.com

Phone: (269) 628-5605

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