The Pillar Surplus Moment

What Kind of Earth-Minded Decisions Do You Make Daily?: A Question All Businesses Should Consider  All resources used to create your product or service starts from some form of nature. Businesses easily can put out air pollution, water waste, land pollution, marine and coastal pollution, hazardous material, solid waste, pesticides, radiation, dust (asbestos), lead and oil during production. Without even considering environmental impact, resources can become limited very quickly. China’s industry dominates its economy. With so much carbon coming from businesses, they are becoming indirectly responsible for thousands of deaths of China’s citizens. But let’s move a little closer to home, Ohio, United States. Ohio is the number one state polluting through power plants and through other industries.  36.4 million pounds of harmful chemicals were emitted into the environment in 2010 from Ohio, not including the 4,210 pounds of industrial mercury air pollution itself....

The Key to Customer Confidence  Many factors contribute to the construction of a company’s customer confidence. Enforcing these factors into business does have large importance because customer loyalty, revenue, brand, and competition all rely on customer confidence. Customers are the running blood of all business… So, without their confidence, is your company even alive? Luckily, confidence is something that can be lost but easily gained. You should be seeking feedback, maintaining relationships, transparency, have goals beyond profit and ease of payment.  From 8 a.m. to 5 p.m., Monday through Friday to accomplish these additional tasks, we assist customers through phone and email. Our employees are eager to foster these relationships with quick response and undivided attention while assisting the concerned customers. Satisfaction will grow and trust will be gained when maintaining relationships becomes one of the priorities on your business’s list. Another way to ...

Acquiring Unique Parts Large metal shipping containers full of crates are brimming with product to send and inventory. Pillar Surplus helps provide customer convenience by stocking up on unique and hard to find parts. If someone ever comes up dry searching a part from a specific brand, they have Pillar Surplus to lean on. We have had multiple interactions with auctions and close-outs to collect these desired parts. Engaging with our recent auctions has imported in our quality Bobcat and Caterpillar parts, vehicle filters, hydraulic hammer parts, and Dodge truck parts fro example. Older auctions have delivered in parts like bearings from various locations into our inventory as well. When it comes to researching a unique, discontinued or rare part in inventory, it can be challenging. For example, we had a Caterpillar part from the 1970’s with part number 5P94 it became very complicated to research. So, after not being able to find this part online we flipped through multiple manu...

The Importance of Vehicle Maintenance As our boss over at Pillar Surplus would say, “The most important things are safety, safety, safety!” So, since March is our Vehicle Sale Special, we saw the opportunity to talk about the importance of vehicle maintenance. Building this awareness can possibly help our customers to be as safe as we are over here at Pillar Surplus. I found that even when it comes to vehicle parts that seem minor, repairs should not be procrastinated and should be corrected as soon as possible. Each part is like a gear that keeps all the other gears spinning. Moving through icy winters, spring floods, and summer potholes, your car goes through a lot! From belts, brake parts, fuses, air filters, and lights they all have a job that will help provide our customers the convenience and safety needed for the road. An air filter may be one of your least concerns in your vehicle, but filters prevent pollutants, dust, smog, mold, spores, and unwanted debris from ...

FAQ Frequently Asked Questions are an effective way to help us sell products and service customers without being present. It is a way to advise the customers that are feeling cautious about hitting the checkout button to make a purchase. With that being said, giving you the information you might need and to gain your trust, we present our answers to our frequently asked questions. Frequently Asked Question #1: Can you ship all my purchased items together? Yes, we can combine shipping costs for customers and send them at once.  Most often, the items can be shipped together in the same package. Doing this can also reduce shipping costs for our customers. Frequently Asked Question #2: Can I pick up what I purchased at Pillar Surplus? Surely, arrangements can be made. Just give us a call and come down to our front office.  Our business hours Monday through Friday, 8 a.m. to 5 p.m. Frequently Asked Question #3: Do you ship internationally? Of course! Even if the ...

Pillar Surplus has worked very hard to expand business over the years with positive and productive attitudes. We strive to serve our customers with the utmost level of professionalism. So, it is important for us to provide customers with a great experience and fair pricing if we want them to return. We are continuously looking for new ways to reach out to current and new customers by reviewing prices making sure that they are fair but competitive. Though saving consumers money on hard to find parts, our sales, price cuts and clearance events are pointless if people do not even know that we exist. Word of mouth is an excellent testament for growing a business, but when it comes to international marketing, it is a long slow process. Pillar Surplus now participates on social media platforms like Facebook, Google Circles and Blogger. LinkedIn is also coming into consideration. Therefore, with the continuous marketing efforts of the business, we have been able to ship to forty-seve...

After nearly thirty years of rebuilding, manufacturing, and supplying parts and machines, along with collecting even more parts from auctions and close-outs, stock started to overfill with units unrelated to Pillar Manufacturing ( pillarmfg.com ). As theses parts began to stock pile, it was realized that something had to be done. The question of “what” had became tough and it would just be a waste to send all of these items to a landfill. There had to be another way. So with deep thought, an outlet was born called Pillar Surplus in 2013. Pillar Surplus is a business built off countless dusty new and good used parts. The parts are considered our “hidden gems” for electrical or industrial purposes, vehicles, machinery, construction, and not to forget our additional tools, manuals, and miscellaneous supplies adding on to our growing inventory. Most of our inventory is quality new, old stock. Many of the parts have been untouched for years, packed away in storage and show sign...